Managed services are the practice of transferring day-to-day IT related management responsibility as a strategic method for improved effective and efficient operations. The person or organization who owns or has direct oversight of the organization or system being managed is referred to as the client, or customer. The person or organization that accepts and provides the managed service is regarded as the service provider.
A managed services provider (MSP), is typically an information technology (IT) services provider, who manages and assumes responsibility for providing a defined set of services to their clients either proactively or as they (not the client) determine that the services are needed.
The Key ZYAN’s Managed Services benefits to the customer : Reduced operating costs You don’t need to incur costly expense on the IT staff. Our services ensures you save on your total cost of Operations Cost-effective access to enterprise-level support You benefit by getting a total enterprise level IT support for your organization. Free up your IT staff and systems to focus on higher value work We are here to take care of your IT while you focus on your business Peace of mind from knowing that your IT environment is taken care by trusted advisor We will work with you as your trusted technical advisors, directing you to leverage the benefits of IT with time Single point of contact for and all your IT issues You reap the benefits of having a one service provider who understands your business IT needs totally.
The Following are ZYAN’s Managed Services Offerings
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MANAGED DESKTOP
MANAGED SERVER
MANAGED SECURITY
MANAGED NETWORK
MANAGED HOSTING
MANAGED WEB SITE
MANAGED INTERNET
VENDOR MANAGEMENT
One of the main benefits of ZYAN’s Managed Services is that you pay a fixed Yearly fee, determined by your technology needs. The fee includes our services to ensure that your IT infrastructure remains optimum. Component updates or replacement, will be charged extra
We have a range of Managed Services Care Plans to cater to your specific needs. Select from a list of our below plans to get most of your IT.
Basic Starter
You can start with our monthly Basic Starter Package. It includes basic support you need to ensure your business does not support loss of productivity due to IT problems
Bronze - Easy Going
If your aim is to keep your IT infrastructure perfectly tuned then this is the right plan for you. This quarterly plan shall ensure that your IT Infrastructure remains perfectly tuned to deliver improved performance
Silver - Gear Up
Reap the benefits of monthly basic support and quarterly tune up with our Yearly Silver Gear up package. It provides the benefits of both, the Basic starter and Bronze easy going packages.
Gold - Accelerator
You get additional value added benefits with our Yearly Gold Accelerator Package. It includes more benefits than the previous packages. Most of our clients are upgrading their Silver Gear up package to Gold Accelerator
Platinum - Super Charged
This is the premium class from the range of our Total Care Plans. This plan gives you a 100% peace of mind as the total cost of ownership of your infrastructure is with us. You focus remains on your core business.
You should outsource your IT support because it is more cost-effective, if you have more than one computer and one or more servers. Why hire full time employees to manage your IT infrastructure, when outsourcing your IT support allows you to have access to highly trained IT support professionals at a fraction of the cost.
It is less expensive to outsource your IT support than it is to hire an in-house resource responsible for keeping your networks running. Instead of just one individual, you have a team of professionals supporting you, trained on the latest IT products whose vested interest is making sure you are a satisfied customer.
ZYAN not only specializes in IT support, but in supporting small businesses. As An ISO 9001:2008 certified organization, ZYAN knows what it's like to run a small business and how important IT services are is to ensure the highest levels of productivity, so you can manage your business, not on your IT.
ZYAN works with growing businesses to understand your needs, budgets and growth models. Unlike our competitors, we partner with you, not just treat you like a customer. ZYAN is the managed IT solutions leader for your business.
By outsourcing your IT support to ZYAN, you can take away the worry of keeping your computer systems up and running. ZYAN ensures this is one part of your business where you do not need to spend time.
Since Managed Services is ZYAN business, we are committed to maintaining our position as a leading Managed Service Provider. Our business is to work with you to ensure that your entire IT infrastructure is running at maximum capacity, aligned with your organization's goals.
If you have ever tried to call your computer manufacturer for the IT support you need, you've probably had a very frustrating experience.
Long hold times, passing the buck to another manufacturer, being charged excessive and unpredictable hourly rates for every call it's enough to drive you crazy. As a ZYAN customer, you have priority. ZYAN will solve your computer problems and give you the efficient, personalized service you need to stay competitive and productive in the marketplace...and all at a known cost.
With technology changing at an ever-increasing rate, it is both costly and difficult to stay abreast of the latest in IT support technology. Even with your own IT staff, you may be relying on a limited number of personnel.
We make it our business to stay on top of the latest in IT technologies for managed IT networks ensuring that you have the benefits and improved efficiency of IT support without having to invest in training and technology for your own staff. ZYAN trains and certifies its staff to take this worry away from you, freeing you to concentrate on your business, not on the latest in information technology.
As a service provider specializing in the small to mid-sized business market, ZYAN pricing model was specifically designed and tailored to the needs of small businesses, so you don't have to pay a fortune every month to make sure your IT systems run smoothly.
This partnering model motivates ZYAN to keep your systems up and running, giving you the confidence and trust you need to focus on your core business, without constant worry over your IT infrastructure.
ZYAN supports all Microsoft products and most of the other software products commonly used by small businesses.
Hourly consulting is reactive in nature and expensive. ZYAN combines the best IT management tools and practices with the highest level of customer service. We proactively fine tune the health of your systems , eliminating problems before they have an impact on your business and do it on an affordable, flat-fee, shared-risk basis.
ZYAN support staff can be there for you seven days a week, 24 hours a day, 365 days a year. Our service offerings allow you to choose what levels of support are right for your business. We offer a variety of different support packages which include after-hours help when you need it most.
Located in heart of South Mumbai, ZYAN is a leading Managed Service Provider in the IT services industry. ZYAN not only understands your businesses, but specializes in managing IT services for your business. ZYAN offers the following services:
Managed Services
Professional Services
